How Are My Items Shipped?
99% of our items are shipped using the USPS. On occasion we will use DHL, UPS or even FedEx.
Most items ship out within 1-3 business days.
Depending on whether your item is shipped from our in-house stock, or if it ships direct from our manufacturer, or fulfillment warehouse, shipping times may vary. ESTIMATED delivery time is 5-7 business days to arrive (most arrive quicker than that, and if it's known that an item will take longer than stated, it will be clearly marked in the item description).
WHAT IF I NEED AN ITEM FASTER?
If you need an item by a specific date, for a gift, for going on a trip, or you just simply want it faster... We'll be happy to see if we can accommodate.
Simply send us an email to firstname.lastname@example.org BEFORE ordering to see if your chosen item is available for expedited shipping. If it is, we'll let you know if there is any additional cost to expedite, and we'll hook you up with the fast shipping you want, easy peasy :-)
What if I already placed an order? Can I still upgrade to faster shipping?
Depends. If you call or email us as quickly as possible, and if we can catch it BEFORE it ships out, then we can still upgrade you. But once we ship the item, there is no way to speed it up.
Will I Receive Tracking Numbers For My Order?
Yes. Tracking numbers can be provided upon request based on order type.
CANADA & INTERNATIONAL SHIPPING:
Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility. We will try our best to reduce the risk of customs duties.
Items being shipped to Canada and abroad can sometimes get held up in customs, and can take anywhere from 15-20 business days to arrive. Unfortunately, there is nothing we can do to speed up delivery of international shipments because of the process of the shipping carriers. If you would like to inquire about upgrading your order for faster shipping, you must email email@example.com BEFORE placing your order and we can let you know if expedited shipping is available to your area (and what the upcharge would be).
WHAT DOES THE "COMPARE AT" PRICE MEAN?
The term "Compare at" means the price at which an item, or comparable item may, in the reasonable judgment of our experienced buyers, be sold on an everyday basis. (i.e. excluding special promotions or sales) at retail stores.... You may wish to use the "Compare at" price as a guide in your evaluation of our prices. Because we sell our merchandise over the internet on a national basis, and because some of the items offered are closeouts, overstocks, factory-direct liquidations, end-of-season or otherwise remainder inventory, it is not possible to know if our merchandise is sold at the "Compare at" price in any particular location or at any particular time. Comparative prices may be used as an approximate guide as to what you would or could have paid elsewhere. Unless our price tags state otherwise, The Helper Brands makes no representation that any of the items we sell were ever offered for sale in our stores at the “compare at” price, or that the products are currently being offered for sale or were recently offered for sale in any retail store, or online, at the “compare at” price.
I made a mistake on my order (address, size, etc)... can I change it?
If this happens to you, just email us at firstname.lastname@example.org as soon as you canand we MIGHT be able care of it. However, we can't make any promises. If we catch it BEFORE it ships we can make changes. But please make every effort to ensure you order correctly. Once an order has been shipped, you are responsible for the way the order was placed, and at that point there's nothing we can do to change the order. If your order has already been shipped, wait for it to arrive and follow our return policies to exchange for a new item (additional fees may apply).